Refund Policies

We offer 2 weeks easy returns after delivery.

You can choose one of the following return options:

  1. Exchange your item for a different size only (applicable for only ready-made order).

  2. A full refund to your bank account.

  3. Replacement for a wrong or defective item received (applicable for only if we provide the t-shirt/jersey/polo shirt).

 

No nonsense return policy.​

  • Defected product must be returned within 2 weeks from the date the item is received.

  • Postage is to be paid by the customer in the event of an exchange or return.

  • To be eligible for a return/exchange, your item must be unused/unwashed, must be in the original packaging in your package of the returned item(s) and with tags attached to the shirt.

  • Returns/exchanges may take up to 1-3 business days for DTG or heat transfer, 7-14 business days for embroidery or silkscreen, 3-4 week for sublimation or full customize shirt, excluding shipping times. While stocks last. *Exchange or item that is equivalent or lower in value only.

 

Important information

We refuse to accept a return or exchange if:

  • Products damaged by misuse, abuse, improper care or negligence, or accidents

  • Products lost or damaged due to unfortunate events

  • Products with a missing label or defected or the item has been washed.

  • Products returned for personal reasons unrelated to product performance or satisfaction

 

Exchange Eligibility

Exchanges are only available for size and/or color of the same style only for ready-made shirt. 

 

Refund Process

Refunds are typically issued via bank transfer.

Please ensure that the following details are provided to us completely and correctly:

  • Bank Name

  • Account Number

  • Customer's Name

 

Please note:

  • MITSU reserves the rights to withhold any refunds if your original item have not reached our warehouse.

  • Ensure that refund details given are correct and complete. MITSU will not be responsible if refund failed due to incorrect information given by customer.

  • For all return, exchange or refund requests, please drop us an email at mitsu.advert@gmail.com with your order number and request and we will attend to your email within 1 – 2 business days.

Products

T-Shirts

Long Sleeve Shirts

Women's

Polo Shirts

Kids & Baby

Corporate Shirts

Hoodies & Sweatshirts

Vests

Jackets

Caps

Chef Uniform

Corporate Gift

Services

Graphic Design services

Direct to Garment (DTG print)

Heat Transfer Vinyl

Silk Screen printing

Embroidery

Sublimation Printing

Custom Made Apparels

Terms & Conditions
Shipping and Delivery | Refund Policies
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Mitsu Advertising Sdn Bhd

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Email


mitsu.advert@gmail.com

Address

MITSU ADVERTISING

SDN BHD (1220470-V)

No. 28-1 Tingkat 1, Jalan Pesta 1/1, Kg. Kenangan Tun Dr. Ismail 1, Jalan Bakri, 84000 Muar, Johor, Malaysia.

Bussiness Hours
9.00am - 6.00pm

Mon - Fri

9.00am - 1.00pm

Saturday

Sunday ( Close )

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